Projects

Jobs to be Done and Outcome Driven Innovation

I led a team of 3 research colleagues as we conducted a large scale study to understand the goals, jobs, and motivations that our end users have.

This was a four phase study that included stakeholder interviews, primary interviews, an Outcome-Driven Innovation Survey, and a stakeholder workshop to bring our findings to life.

Read more about this study here

Interviews to Understand Monitoring and Permission Needs for Automated Business Processes

I, along with an intern on our team, conducted this qualitative study to help the product team answer key questions around permissions and monitoring needs for automated business processes.

Read more about this study here

Design Thinking Customer Workshop

I organized and co- facilitated an in-person workshop at the headquarters of a large company in the automotive industry. Participants in the workshop included the customer’s governance and IT team in addition to IBM product stakeholders in product management, design, and development.